Refund Policy

Last updated: March 19, 2026

14-Day Window

Requests must be submitted within 14 days of purchase

Non-Refundable Default

Tickets are non-refundable unless specific conditions apply

Easy to Request

Submit via email or your account dashboard

1. General Policy

All ticket purchases through RareAccess are non-refundable by default. This policy exists because we often source tickets from third-party organizers, venues, and exclusive allocations where returns are not possible. By completing a purchase, you acknowledge and accept this policy.

2. When Refunds Are Granted

Refunds may be issued in the following circumstances:

Event cancelled: If the event is cancelled entirely by the organizer and not rescheduled, you are entitled to a full refund.

Significant change: If the event date, venue, or headliner changes materially after your purchase, you may request a full refund within 7 days of the announcement.

Duplicate purchase: If you were charged twice for the same booking due to a technical error, the duplicate will be refunded immediately.

Ticket not delivered: If you do not receive your electronic ticket within 48 hours of purchase and our support team cannot resolve the issue, you are entitled to a full refund.

3. When Refunds Are NOT Granted

Change of mind: You decided not to attend or found a better price elsewhere.

Minor event changes: Small adjustments to supporting acts, start times (within 2 hours), or venue layout.

Personal circumstances: Travel issues, illness, or scheduling conflicts (we recommend travel insurance for high-value bookings).

Past the 14-day window: Refund requests submitted more than 14 days after purchase, even for eligible reasons above (except event cancellation, which has no time limit).

4. The 14-Day Refund Window

For eligible refund requests, you must submit your request within 14 calendar days of the original purchase date. The only exception is event cancellation, where refund requests are accepted regardless of when the cancellation occurs.

Refund requests submitted after the 14-day window will be reviewed on a case-by-case basis but are not guaranteed.

5. How to Request a Refund

You can request a refund through any of the following methods:

Email: Send your booking reference, registered email, and reason for the refund to refunds@rareaccess.ae
Account Dashboard: Navigate to your order history, select the booking, and click “Request Refund.”
Contact Form: Use our contact page and select “Refund Request” as the subject.

6. Processing Time

Refund requests are reviewed within 3-5 business days. Approved refunds are processed to the original payment method within 7-14 business days, depending on your bank or card issuer. You will receive an email confirmation once the refund is initiated.

7. Partial Refunds and Credits

In certain cases, we may offer a partial refund or RareAccess credit instead of a full cash refund. This applies when:

The event was partially delivered (e.g., shortened due to weather)
Your request falls outside standard refund eligibility but has merit
You prefer platform credit for faster processing and a bonus amount

RareAccess credit never expires and can be applied to any future booking.

8. Disputes

If your refund request is denied and you believe the decision is incorrect, you may escalate the matter by emailing legal@rareaccess.ae with your booking reference and a detailed explanation. All disputes are subject to the jurisdiction of the courts of Dubai, UAE, as outlined in our Terms of Service.

9. Contact

For refund-related questions:

Email: refunds@rareaccess.ae
Telegram: @RareAccessBot
Help Center: /help