Privacy Policy

RareAccess (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the “Platform”). This policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other applicable data protection laws.

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and billing address provided during registration or booking.
• Payment Information: Payment card details and transaction records processed through our secure third-party payment providers.
• Usage Data: Browsing patterns, device information, IP address, browser type, and interaction data collected through cookies and similar technologies.
• Communication Data: Messages sent via our contact form, email, or Telegram bot, including support tickets and feedback.
• Preference Data: Event preferences, notification settings, and language preferences stored in your account profile.

We use the information we collect to:

• Process event bookings and deliver electronic tickets
• Manage your account, VIP tier status, and loyalty points
• Send booking confirmations, reminders, and event updates
• Provide customer support and respond to inquiries
• Personalize event recommendations using our AI concierge
• Improve our Platform, services, and user experience
• Comply with legal obligations and prevent fraud
• Send marketing communications (only with your consent)

We do not sell your personal data. We may share information with:

• Event organizers and venues — limited to what is necessary to fulfill your booking (e.g., attendee name for guest lists).
• Payment processors — to securely handle transactions.
• Service providers — such as email delivery and analytics providers, bound by data processing agreements.
• Legal authorities — when required by UAE law or to protect our rights and safety.

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze Platform usage. You can manage cookie preferences through your browser settings. Essential cookies required for Platform functionality cannot be disabled.

We implement industry-standard security measures including encryption in transit (TLS 1.3), encrypted data at rest, secure authentication protocols, and regular security audits. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of five (5) years for legal and accounting purposes. You may request deletion of your account data at any time, subject to our legal retention obligations.

Under applicable UAE data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (right to erasure)
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format
• Object to certain types of processing

To exercise these rights, contact us at privacy@rareaccess.ae.

Your data is primarily stored and processed within the UAE. If we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UAE data protection regulations.

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a prominent notice on our Platform or sending you an email. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

For questions or concerns about this Privacy Policy, contact us at:

• Email: privacy@rareaccess.ae
• General inquiries: rarebird@rareaccess.ae
• Telegram: @RareAccessBot